Crypto on a platform
On an exchange or with a broker, the provider holds the crypto-assets for you (custodial holding): you have an account, not the keys. The security and availability of your holdings then depend on that provider.
Attention
Crypto in a personal wallet
With a personal wallet (software or hardware), you hold the keys yourself (self-custody). No intermediary can block your funds, but losing the recovery phrase generally means losing the holdings for good.
Key takeaway
Moving between the two
Sending crypto-assets from a platform to your wallet (or the reverse) creates neither a gain nor a loss: it is a move from one container to another, like an internal transfer. Only any network fees reduce the quantity held.
In PortefeuilleZen
A "crypto" account at a platform or broker is added as an account at that institution. A personal wallet is added as a wallet, tracked read-only through its public addresses. Both are added up in your wealth, without double counting.